Email templates and variables

Every email the panel sends, with the values you can use in it. Edit them under Settings → Email templates. Write a value as {{name}}; show text only when a value exists with {{#if name}}…{{/if}}.

Available in every template

Variable	Meaning	Example
{{brand}}	The panel name	Fledge
{{panelUrl}}	Address of the panel	https://panel.example.com
{{email}}	The recipient’s email address	alex@example.com
{{supportEmail}}	Your support address (Settings, Store)	support@example.com
{{companyName}}	Your company name (Settings, Store)	Example Hosting Ltd
{{companyAddress}}	Your postal address (Settings, Store)	1 Example Street, Exampleville
{{year}}	The current year	2026

Account

Account suspended

account_suspended · to the customer · always sent

Account suspended

Variable	Meaning	Example
{{reference}}	Account or ticket reference	MWS-1234ABCD-01
{{message}}	Message	Please review your account.
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: Account suspended ? {{brand}}

{{message}}

{{#if reference}}Reference: {{reference}}{{/if}}

[button: Open panel | {{link}}]

Account restored

account_restored · to the customer · always sent

Account restored

Variable	Meaning	Example
{{reference}}	Account or ticket reference	MWS-1234ABCD-01
{{message}}	Message	Please review your account.
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: Account restored ? {{brand}}

{{message}}

{{#if reference}}Reference: {{reference}}{{/if}}

[button: Open panel | {{link}}]

Reply to your appeal

suspension_reply · to the customer · always sent

Reply to your appeal

Variable	Meaning	Example
{{reference}}	Account or ticket reference	MWS-1234ABCD-01
{{message}}	Message	Please review your account.
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: Reply to your appeal ? {{brand}}

{{message}}

{{#if reference}}Reference: {{reference}}{{/if}}

[button: Open panel | {{link}}]

Suspension appeal received

suspension_appeal_received · to administrators · always sent

Suspension appeal received

Variable	Meaning	Example
{{reference}}	Account or ticket reference	MWS-1234ABCD-01
{{message}}	Message	Please review your account.
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: Suspension appeal received ? {{brand}}

{{message}}

{{#if reference}}Reference: {{reference}}{{/if}}

[button: Open panel | {{link}}]

Ticket received

support_received · to the customer · always sent

Ticket received

Variable	Meaning	Example
{{reference}}	Account or ticket reference	MWS-1234ABCD-01
{{message}}	Message	Please review your account.
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: Ticket received ? {{brand}}

{{message}}

{{#if reference}}Reference: {{reference}}{{/if}}

[button: Open panel | {{link}}]

Support reply

support_reply · to the customer · always sent

Support reply

Variable	Meaning	Example
{{reference}}	Account or ticket reference	MWS-1234ABCD-01
{{message}}	Message	Please review your account.
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: Support reply ? {{brand}}

{{message}}

{{#if reference}}Reference: {{reference}}{{/if}}

[button: Open panel | {{link}}]

Ticket solved

support_solved · to the customer · always sent

Ticket solved

Variable	Meaning	Example
{{reference}}	Account or ticket reference	MWS-1234ABCD-01
{{message}}	Message	Please review your account.
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: Ticket solved ? {{brand}}

{{message}}

{{#if reference}}Reference: {{reference}}{{/if}}

[button: Open panel | {{link}}]

Ticket closed

support_closed · to the customer · always sent

Ticket closed

Variable	Meaning	Example
{{reference}}	Account or ticket reference	MWS-1234ABCD-01
{{message}}	Message	Please review your account.
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: Ticket closed ? {{brand}}

{{message}}

{{#if reference}}Reference: {{reference}}{{/if}}

[button: Open panel | {{link}}]

Waiting for your reply

support_nudge · to the customer · always sent

Waiting for your reply

Variable	Meaning	Example
{{reference}}	Account or ticket reference	MWS-1234ABCD-01
{{message}}	Message	Please review your account.
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: Waiting for your reply ? {{brand}}

{{message}}

{{#if reference}}Reference: {{reference}}{{/if}}

[button: Open panel | {{link}}]

Rate your support experience

support_rating · to the customer · always sent

Rate your support experience

Variable	Meaning	Example
{{reference}}	Account or ticket reference	MWS-1234ABCD-01
{{message}}	Message	Please review your account.
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: Rate your support experience ? {{brand}}

{{message}}

{{#if reference}}Reference: {{reference}}{{/if}}

[button: Open panel | {{link}}]

Support deadline warning

support_deadline_warning · to administrators · always sent

Support deadline warning

Variable	Meaning	Example
{{reference}}	Account or ticket reference	MWS-1234ABCD-01
{{message}}	Message	Please review your account.
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: Support deadline warning ? {{brand}}

{{message}}

{{#if reference}}Reference: {{reference}}{{/if}}

[button: Open panel | {{link}}]

Confirm super administrator transfer

team_transfer · to administrators · always sent

Confirm super administrator transfer

Variable	Meaning	Example
{{reference}}	Account or ticket reference	MWS-1234ABCD-01
{{message}}	Message	Please review your account.
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: Confirm super administrator transfer ? {{brand}}

{{message}}

{{#if reference}}Reference: {{reference}}{{/if}}

[button: Open panel | {{link}}]

Verify your email address

verify_email · to the customer · always sent

Sent when someone signs up. The account stays locked until the link is used.

Variable	Meaning	Example
{{link}}	The one-time link	https://panel.example.com/?token=abc
{{hours}}	How long the link works	24

Subject: Confirm your email for {{brand}}

Welcome to {{brand}}!

Confirm your email address to finish creating your account. The link works for {{hours}} hours.

[button: Confirm email address | {{link}}]

If you did not sign up, you can ignore this message.

Welcome

welcome · to the customer · can be switched off

Sent once the account is active.

Subject: Welcome to {{brand}}

Your account is ready.

[button: Open {{brand}} | {{panelUrl}}]

If you need help, reply to this email{{#if supportEmail}} or write to {{supportEmail}}{{/if}}.

Address already registered

already_registered · to the customer · always sent

Sent instead of an error when someone signs up with an address that already has an account, so sign-up never reveals who has one.

Variable	Meaning	Example
{{resetUrl}}	Link to the password reset page	https://panel.example.com/

Subject: You already have a {{brand}} account

Someone (hopefully you) tried to sign up to {{brand}} with this address, but it already has an account.

[button: Sign in | {{panelUrl}}]

Forgot your password? Use “Forgot password” on the sign-in page. If this was not you, nothing has changed and you can ignore this message.

Invitation

invite · to the customer · always sent

Sent when an administrator invites a customer.

Variable	Meaning	Example
{{link}}	The one-time link	https://panel.example.com/?token=abc
{{days}}	How long the link works	7

Subject: You have been invited to {{brand}}

You have been invited to {{brand}}, the game server panel.

Set your password with the link below. It works for {{days}} days.

[button: Set your password | {{link}}]

Password reset

password_reset · to the customer · always sent

Sent when someone asks to reset their password.

Variable	Meaning	Example
{{link}}	The one-time link	https://panel.example.com/?token=abc
{{duration}}	How long the link works	one hour

Subject: Reset your {{brand}} password

Someone asked to reset the password for this {{brand}} account.

Choose a new password with the link below. It works for {{duration}} and can be used once.

[button: Choose a new password | {{link}}]

If you did not ask for this, you can ignore this message; your password has not changed.

Password changed

password_changed · to the customer · always sent

A security notice after a password change or reset.

Variable	Meaning	Example
{{when}}	When it happened	3 Oct 2026, 14:05 UTC

Subject: Your {{brand}} password was changed

The password for your {{brand}} account was changed on {{when}}.

All other sign-ins were signed out. If this was not you, reset your password right away and contact us.

[button: Reset password | {{panelUrl}}]

Confirm your new address

email_change_verify · to the customer · always sent

Sent to the new address when someone changes their email.

Variable	Meaning	Example
{{link}}	The one-time link	https://panel.example.com/?token=abc
{{newEmail}}	The new address	new@example.com
{{hours}}	How long the link works	24

Subject: Confirm your new email for {{brand}}

Confirm that {{newEmail}} is your new email address for {{brand}}. The link works for {{hours}} hours.

[button: Confirm new address | {{link}}]

If you did not ask for this, ignore this message.

Email address changed

email_changed · to the customer · always sent

A security notice sent to the old address after a change.

Variable	Meaning	Example
{{newEmail}}	The new address	new@example.com

Subject: The email for your {{brand}} account was changed

The email address of your {{brand}} account was changed to {{newEmail}}.

If this was not you, contact us immediately{{#if supportEmail}} at {{supportEmail}}{{/if}}.

Waiting for approval

approval_pending · to the customer · can be switched off

Sent when sign-up needs an administrator’s approval.

Subject: Your {{brand}} account is waiting for approval

Thanks for confirming your address. An administrator will review your account shortly, and we will email you as soon as it is approved.

Account approved

account_approved · to the customer · can be switched off

Sent when an administrator approves a sign-up.

Subject: Your {{brand}} account was approved

Good news: your account was approved.

[button: Sign in | {{panelUrl}}]

Account declined

account_rejected · to the customer · can be switched off

Sent when an administrator declines a sign-up.

Subject: About your {{brand}} account

We are sorry, but we could not approve your account.{{#if supportEmail}} If you think this is a mistake, write to {{supportEmail}}.{{/if}}

Account deletion scheduled

deletion_scheduled · to the customer · always sent

Sent when someone asks to delete their account.

Variable	Meaning	Example
{{date}}	When it will be deleted	17 Oct 2026

Subject: Your {{brand}} account will be deleted

Your account is scheduled for deletion on {{date}}. Until then you can sign in and cancel this.

[button: Keep my account | {{panelUrl}}]

Account deleted

account_deleted · to the customer · always sent

Sent after an account was deleted.

Subject: Your {{brand}} account was deleted

Your account and its personal data were deleted. Invoices are kept in anonymised form for as long as the law requires.

Billing

Payment received

payment_receipt · to the customer · can be switched off · a copy goes to the copy address

The receipt after a successful payment.

Variable	Meaning	Example
{{amount}}	Amount with currency, for example €8.00	€8.00
{{planName}}	Name of the plan	Minecraft 4 GB
{{invoiceUrl}}	Link to the invoice or receipt	https://pay.example.com/invoice
{{periodEnd}}	End of the paid period	3 Nov 2026
{{interval}}	Billing interval, for example monthly	monthly
{{billingUrl}}	Link to the customer’s billing page	https://panel.example.com/billing

Subject: Receipt for {{amount}} — {{planName}}

Thank you! We received your payment of **{{amount}}** for **{{planName}}** ({{interval}}).

{{#if periodEnd}}Paid until {{periodEnd}}.{{/if}}

[button: View invoice | {{invoiceUrl}}]

Manage your subscription any time in {{billingUrl}}.

Your server is ready

server_ready · to the customer · can be switched off

Sent when a purchased server has been created.

Variable	Meaning	Example
{{serverName}}	Name of the server	Survival SMP
{{planName}}	Name of the plan	Minecraft 4 GB
{{serverUrl}}	Link to the server	https://panel.example.com/servers/abc

Subject: Your server {{serverName}} is ready

Your **{{planName}}** server **{{serverName}}** has been created and is starting up.

[button: Open the server | {{serverUrl}}]

Setting up your server

provisioning_delayed · to the customer · can be switched off

Sent when payment worked but the server cannot be created yet.

Variable	Meaning	Example
{{planName}}	Name of the plan	Minecraft 4 GB

Subject: We are setting up your {{planName}} server

Your payment went through, but we need a little more time to set up your server. We keep trying automatically and will email you as soon as it is ready. You do not need to do anything.

Payment failed

payment_failed · to the customer · always sent

The first notice when a renewal payment fails.

Variable	Meaning	Example
{{amount}}	Amount with currency, for example €8.00	€8.00
{{planName}}	Name of the plan	Minecraft 4 GB
{{retryDate}}	When the next attempt happens	6 Oct 2026
{{suspendDate}}	When the server will be suspended	10 Oct 2026
{{billingUrl}}	Link to the customer’s billing page	https://panel.example.com/billing

Subject: Your payment for {{planName}} failed

We could not collect **{{amount}}** for **{{planName}}**.

Please update your payment method so your server keeps running.{{#if suspendDate}} If it stays unpaid, the server will be suspended on {{suspendDate}}.{{/if}}

[button: Update payment method | {{billingUrl}}]

Payment still missing

payment_reminder · to the customer · always sent

A reminder while a payment is overdue.

Variable	Meaning	Example
{{amount}}	Amount with currency, for example €8.00	€8.00
{{planName}}	Name of the plan	Minecraft 4 GB
{{suspendDate}}	When the server will be suspended	10 Oct 2026
{{billingUrl}}	Link to the customer’s billing page	https://panel.example.com/billing

Subject: Reminder: payment for {{planName}} is overdue

Your payment of **{{amount}}** for **{{planName}}** is still unpaid.{{#if suspendDate}} Your server will be suspended on {{suspendDate}}.{{/if}}

[button: Pay now | {{billingUrl}}]

Final payment warning

payment_final · to the customer · always sent

The last warning before termination.

Variable	Meaning	Example
{{amount}}	Amount with currency, for example €8.00	€8.00
{{planName}}	Name of the plan	Minecraft 4 GB
{{terminateDate}}	When the server and its data will be deleted	2 Nov 2026
{{billingUrl}}	Link to the customer’s billing page	https://panel.example.com/billing

Subject: Final notice: {{planName}} will be deleted

Your **{{planName}}** subscription is overdue and the server is suspended.{{#if terminateDate}} If it is not paid by **{{terminateDate}}**, the server and its data will be deleted.{{/if}}

[button: Pay now | {{billingUrl}}]

Server suspended for billing

server_suspended_billing · to the customer · always sent

Sent when a server is suspended because of an unpaid invoice.

Variable	Meaning	Example
{{serverName}}	Name of the server	Survival SMP
{{amount}}	Amount with currency, for example €8.00	€8.00
{{planName}}	Name of the plan	Minecraft 4 GB
{{billingUrl}}	Link to the customer’s billing page	https://panel.example.com/billing

Subject: {{serverName}} was suspended

**{{serverName}}** was suspended because the payment for **{{planName}}** is overdue. Your data is kept.

Pay the open invoice and the server starts again by itself.

[button: Pay now | {{billingUrl}}]

Server running again

server_resumed · to the customer · can be switched off

Sent when a payment lifts a billing suspension.

Variable	Meaning	Example
{{serverName}}	Name of the server	Survival SMP

Subject: {{serverName}} is running again

Thank you, your payment arrived. **{{serverName}}** is starting again.

Cancellation confirmed

subscription_canceled · to the customer · can be switched off

Sent when a subscription is set to end.

Variable	Meaning	Example
{{amount}}	Amount with currency, for example €8.00	€8.00
{{planName}}	Name of the plan	Minecraft 4 GB
{{endDate}}	When access ends	3 Nov 2026
{{retentionDate}}	Until when the data is kept	3 Dec 2026
{{billingUrl}}	Link to the customer’s billing page	https://panel.example.com/billing

Subject: Your {{planName}} subscription will end

Your **{{planName}}** subscription is canceled and ends on **{{endDate}}**. Until then everything keeps working.{{#if retentionDate}} After that we keep your data until {{retentionDate}}, in case you change your mind.{{/if}}

[button: Resume subscription | {{billingUrl}}]

Subscription ended

subscription_ended · to the customer · can be switched off

Sent when access ends.

Variable	Meaning	Example
{{amount}}	Amount with currency, for example €8.00	€8.00
{{planName}}	Name of the plan	Minecraft 4 GB
{{retentionDate}}	Until when the data is kept	3 Dec 2026
{{billingUrl}}	Link to the customer’s billing page	https://panel.example.com/billing

Subject: Your {{planName}} subscription has ended

Your **{{planName}}** subscription has ended and the server was stopped.{{#if retentionDate}} Your data is kept until {{retentionDate}}. Subscribe again before then to get everything back.{{/if}}

[button: Subscribe again | {{billingUrl}}]

Subscription resumed

subscription_resumed · to the customer · can be switched off

Sent when a canceled subscription is resumed.

Variable	Meaning	Example
{{amount}}	Amount with currency, for example €8.00	€8.00
{{planName}}	Name of the plan	Minecraft 4 GB

Subject: Your {{planName}} subscription continues

Your **{{planName}}** subscription will continue as before. Nothing else is needed.

Renewal reminder

renewal_upcoming · to the customer · can be switched off

Sent a few days before a renewal.

Variable	Meaning	Example
{{amount}}	Amount with currency, for example €8.00	€8.00
{{planName}}	Name of the plan	Minecraft 4 GB
{{date}}	Renewal date	3 Nov 2026
{{billingUrl}}	Link to the customer’s billing page	https://panel.example.com/billing

Subject: Your {{planName}} renews on {{date}}

Your **{{planName}}** subscription renews on **{{date}}** for **{{amount}}**.

[button: Manage subscription | {{billingUrl}}]

Trial ending

trial_ending · to the customer · can be switched off

Sent shortly before a trial turns into a paid subscription.

Variable	Meaning	Example
{{amount}}	Amount with currency, for example €8.00	€8.00
{{planName}}	Name of the plan	Minecraft 4 GB
{{date}}	When the trial ends	6 Oct 2026
{{billingUrl}}	Link to the customer’s billing page	https://panel.example.com/billing

Subject: Your trial of {{planName}} ends on {{date}}

Your trial of **{{planName}}** ends on **{{date}}**. After that **{{amount}}** is charged to your card. Cancel before then if you do not want to continue.

[button: Manage subscription | {{billingUrl}}]

Plan changed

plan_changed · to the customer · can be switched off

Sent after an upgrade or downgrade.

Variable	Meaning	Example
{{amount}}	Amount with currency, for example €8.00	€8.00
{{planName}}	Name of the plan	Minecraft 4 GB
{{oldPlanName}}	Previous plan	Minecraft 2 GB
{{effective}}	When it takes effect	now
{{billingUrl}}	Link to the customer’s billing page	https://panel.example.com/billing

Subject: Your plan changed to {{planName}}

Your plan changed from **{{oldPlanName}}** to **{{planName}}** ({{effective}}).

[button: View subscription | {{billingUrl}}]

Refund issued

refund_issued · to the customer · can be switched off

Sent when a payment was refunded.

Variable	Meaning	Example
{{amount}}	Refunded amount	€8.00
{{planName}}	Plan	Minecraft 4 GB
{{invoiceUrl}}	Link to the invoice	https://pay.example.com/invoice

Subject: Refund of {{amount}}

We refunded **{{amount}}** for **{{planName}}**. It can take a few days to appear on your statement.

[button: View invoice | {{invoiceUrl}}]

Limits

Close to a limit

limit_nearly · to the customer · can be switched off

Sent when usage reaches the warning threshold.

Variable	Meaning	Example
{{detail}}	What is nearly used up	12 of 14 GB memory in use
{{billingUrl}}	Link to the customer’s billing page	https://panel.example.com/billing

Subject: You are close to a limit on {{brand}}

{{detail}}

If you need more, you can upgrade your plan.

[button: See your usage | {{panelUrl}}]

Limit reached

limit_reached · to the customer · can be switched off

Sent when a limit blocks or warns about an action.

Variable	Meaning	Example
{{detail}}	What was blocked	This would exceed the limit of 2 servers (2 in use, 1 requested).

Subject: A limit was reached on {{brand}}

{{detail}}

[button: See your usage | {{panelUrl}}]

Administrators

Customer waiting for approval

admin_approval_needed · to administrators · can be switched off

Sent to the administrator copy address when sign-up needs approval.

Variable	Meaning	Example
{{customerEmail}}	The new customer	new@example.com
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: [{{brand}}] {{customerEmail}} is waiting for approval

**{{customerEmail}}** signed up and confirmed their address.

[button: Review customers | {{link}}]

Paid server could not be created

admin_fulfilment_failed · to administrators · can be switched off

A customer paid but their server could not be placed.

Variable	Meaning	Example
{{customerEmail}}	The customer	new@example.com
{{planName}}	Plan	Minecraft 4 GB
{{error}}	What went wrong	No capacity
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: [{{brand}}] A paid server could not be created

**{{customerEmail}}** paid for **{{planName}}**, but the server could not be created: {{error}}

We keep retrying. You can also refund and cancel from the subscription.

[button: Open the subscription | {{link}}]

Payment dispute opened

admin_dispute · to administrators · can be switched off

A customer disputed a payment.

Variable	Meaning	Example
{{customerEmail}}	The customer	new@example.com
{{planName}}	Plan	Minecraft 4 GB
{{link}}	The one-time link	https://panel.example.com/?token=abc

Subject: [{{brand}}] Payment dispute from {{customerEmail}}

**{{customerEmail}}** disputed a payment for **{{planName}}**. The server is on hold while you respond to the dispute with your payment provider.

[button: Open the subscription | {{link}}]

Billing needs attention

admin_billing_health · to administrators · can be switched off

Webhooks failing, drift repaired or provider unreachable.

Variable	Meaning	Example
{{detail}}	What needs attention	3 webhook events failed

Subject: [{{brand}}] Billing needs attention

{{detail}}

Open Billing, Health for details.

System

Test email

test · to administrators · always sent

Sent by “Send a test email”.

Subject: {{brand}} test email

If you can read this, {{brand}} can send email.